Big Mountain has great customer service, knowledgeable technicians and run a great small business.
I have had multiple little issues with my HVAC, and they are the easiest to schedule and have had a great track record of fixing the problems.
Recently I had a coolant leak. I was a little upset when the leak was larger than expected and the $700 worth of refrigerant was gone before they came to repair. They acknowledged that it was a surprise to them and worked out a deal that made me a happy customer again. It’s uncommon these days to deal with people that run a business with integrity, like Big Mountain.
They have made such a good impression that I am now a “lifelong” customer and going out of my way to write this review!