Our Reviews

Please take some time and read through our reviews from satisfied customers below. If you are ready to start your service, please call us today at 916-301-4315.  We look forward to hearing from you.

"He was friendly, professional, kind and courteous."

Had Big Mountain Air come out to install a new unit at my moms house. The office staff was courteous and professional and we were always able to reach someone. Our tech was Carlos Guzman and he provided excellent service. He arrived on time and prepared to do the job. He took the time to answer any and all questions my mom had, explained the processes and reasons for them. He was friendly, professional, kind and courteous. Once the job was completed he went over all the paperwork with my mom, answered closing questions and was in his way. Is definitely recommend Carlos and Big Mountain Air to family & friends.

Space K.
      "He was friendly, professional, kind and courteous."

      Had Big Mountain Air come out to install a new unit at my moms house. The office staff was courteous and professional and we were always able to reach someone. Our tech was Carlos Guzman and he provided excellent service. He arrived on time and prepared to do the job. He took the time to answer any and all questions my mom had, explained the processes and reasons for them. He was friendly, professional, kind and courteous. Once the job was completed he went over all the paperwork with my mom, answered closing questions and was in his way. Is definitely recommend Carlos and Big Mountain Air to family & friends.

      Space K.
      "Armando is very knowledgable and professional"

      Armando is very knowledgeable and professional. He’s easy to talk to and explains in detail what needs to be completed. Pleasure dealing with him, I will refer him to anyone in need of service. Highest customer service I’ve seen in some time.

      Tamara G.
      "I recently had Big Mountain Heating & Air Conditioning replace my Air Conditioning system."

      I recently had Big Mountain Heating & Air Conditioning replace my Air Conditioning system. I interviewed several companies and Big Mountain was the clear leader. I wanted to move my AC system from the back of the house to the side of the house, and everyone except Big Mountain seemed unsure about this project, or they just didn't want to tackle it.

      What really set Big Mountain apart from the beginning was the Account Manager Johnny. I have to say Johnny was by far the best company rep I have ever interviewed and he made the decision easy. Whatever your needs, Johnny will work with you and make it happen! The crew that showed up was also amazing and I recommend them all. I will be recommending Big Mountain Heating & Air Conditioning to all my friends and family who needs this service. Thank you!

      Jamie W.
      Categories: feature
      "From the first contact with their customer service, they were friendly, professional, and helpful."


      From the first contact with their customer service, they were friendly, professional, and helpful. The service technician was prompt (well within the time frame expected), courteous, and professional. After assessing our situation, he explained the services needed (and why) and worked quickly and effectively. Big Mountain initially installed our system, and whenever we have had any concerns they have been professional and efficient in their service - and I would recommend their business to anyone needing an HVAC system or service.

      William G.
      "Josh is now my new Technician."

      Josh is now my new Technician. He was very thorough and explained everything to me and I’m very pleased with his knowledge and experience. He is a Personable kind gentleman. He saved my system from having a burn out this summer. The old cooling motor was so bad I couldn’t believe it! He and Andrew completely took my unit apart and cleaned it well. I’m happy with Josh and hope he will service my unit again-

      Sylvia C.
      "Received help from both James and Johnny when our air conditioner quit."


      Received help from both James and Johnny when our air conditioner quit. Very pleased with the service and advice we received. Both went above and beyond to make sure our needs were taken care of. Johnny even provided and set up a portable unit until our new system can be installed. Thank you Big Mountain for providing such excellent staff and service to your customers.

      Carol C.
      "Big Mountain H&A did a complete attic renovation on my home."

      Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

      Big Mountain H&A did a complete attic renovation on my home. Mr. Edward Billy did a fantastic job getting the renovation set up. He very intently listened to the complaints we had about our existing system. He then explained how the complete renovation would solve these problems. We decide to "get it done."

      The head technician, Michael Bledsoe and his crew showed up right on time (as planned). They did a fantastic job through each step of the renovation; keeping us informed as to what's going on and what the next step would be.

      I commend the Big Mountain H&A guys for such a good job. I am beginning to see my AC running much less now that the attic has been reworked and properly insulated.

      Lucius S.
      "All the members of this company are friendly and well organized"

      Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

      All the members of this company are friendly and well organized. The men that came out to replace my AC UNIT where professional fast and efficient. (Can’t remember their names but two of them where from the Bay Area like my self ) They give off a VIBE OF QUALITY PRODUCTS and installation, that you know you booked and bought with THE BEST‼️Thanks guys, see you in a couple months for a new roof

      Nanette W.
      "Big Mountain did a thorough inspection & cleaning of my heating & a/c units."


      Big Mountain did a thorough inspection & cleaning of my heating & a/c units. The technician showed me before/after pics. I was also shown a checklist with everything that had been examined showing a green, yellow, or red rating next to each item. My units (7years old) had mostly green check marks, with a few yellow, & no red. The yellow indicate parts that should be replaced. I was happy with their service.

      Joni R.
      "We had an emergency AC situation at my great grandparents home during a hot summer day and gave Big Mountain a phone call."


      We had an emergency AC situation at my great grandparents home during a hot summer day and gave Big Mountain a phone call. They sent out Kenny Ramirez within 2 hours to get everything fixed up. Kenny was an extremely friendly gentleman whom made our experience a breeze. I would recommend Big Mountain any day, especially if Kenny is on the job!

      Talon B.
      "I had the pleasure of having technician, Luke Nichols come out to my home today to conduct A/C maintenance."


      I had the pleasure of having technician, Luke Nichols come out to my home today to conduct A/C maintenance. He arrived on time with a smile and great attitude . He went above and beyond to explain everything. Very professional and down to earth. I will be requesting Luke next time for sure!

      Robert M.
      "We had a great experience with Big Mountain."


      We had a great experience with Big Mountain. They answered my call the first time, then were flexible enough to send out two technicians and an engineer THE DAY I CALLED. They were engaging, polite, professional, and not pushy. Highly recommended!

      Robby M.
      "Edwin came was so nice and very thorough with the inspection."


      Edwin came was so nice and very thorough with the inspection. Took pictures and showed me things that were good and things that were not so good. Edwin explained everything so well to make sure i understood what was going on. What i liked the most was there was no pressure to buy or repair anything i really appreciated that.

      Laurie B.
      "Very competent company from Randy’s systems analysis"

      Very competent company from Randy’s systems analysis of the proper A/C and heating system to meet needed requirements to the competent installation crew under Robert that successfully installed the systems to our satisfaction. Carlos “tweeted” the system by adding refrigerant and cooling the house further down to keep the actual temperature exactly the same as the set point even with almost 100 deg temperatures outside. Also tied the upstairs bedroom vent to the upstairs control to put both vents on the upstairs zone, cooling down the bedroom to the right set point temperatures. We were very satisfied with Carlos and will request him to return for regular maintenance.

      Bryan H.
      "Very professional service."


      Very professional service. Would highly recommend Big Mountain to any of my family or friends. Quick and efficient work. They carry many of the common service parts with them so you get straightened out same day. If they need to come back they are prompt and polite.

      Jeff B.
      "Service Technician Armando Carbajal was a delight to do business with."

      Service Technician Armando Carbajal was a delight to do business with. He is an excellent listener with a wonderful personality. My questions were addressed and I was provided good information on the purchase and installation of an electric heat pump water heater. The installation has not occurred yet and I will update my review once it has happened.

      Claudia E.
      "We had exceptional service"


      We had exceptional service from our service representative who came to repairing and maintenance our heating and air-conditioning unit. He came on time, worked diligently all day, and he explained all my questions. I would highly recommend their services.

      Marlene M.
      "My tech was awesome!"

      My tech was awesome! He was very professional, polite, and knowledgeable. I would definitely use Big Mountain again and am looking forward to them coming out for the preventive maintenance of our unit.

      John C.
      "10/10 service every step of the way!"


      10/10 service every step of the way! From servicing our 37 year old air conditioning unit to replacing it when it finally had enough, as well as installing a house fan. Always on time, respectful and full of knowledge. You can’t go wrong hiring Big Mountain!

      Kendall V.
      "I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite"

      I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite, patient, professional, and making sure that he got the job done correctly, this house was 90 degrees all day with him working on the unit. I didn’t care for the person that answered the phone that took my call but sure made up for sending Christian that day… Thank you Christian for fixing the mistake that the installers made. Kathy Tyson

      Kathy T.
      "I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite"


      I absolutely liked the man that did the maintenance on my AC his name Christian he was very polite, patient, professional, and making sure that he got the job done correctly, this house was 90 degrees all day with him working on the unit. I didn’t care for the person that answered the phone that took my call but sure made up for sending Christian that day… Thank you Christian for fixing the mistake that the installers made. Kathy Tyson

      Kathy T.